Follow up on missing customer information
“Please complete your order” is less helpful than explaining exactly which detail is missing. A follow-up message should tell the customer what to provide and where to provide it.
Keep reminders specific
OrderReady Pro builds each reminder from the current checklist. Missing and rejected requirements are included; submitted and approved requirements are excluded. The customer can open the same order workflow without having to assemble an email thread.
Stop when there is nothing to chase
Automatic follow-up ends after the configured stages, when the order closes or when staff pause it. A delayed scheduler sends one catch-up message rather than every missed message at once. Check your mail configuration and scheduler to get reliable timing.
Keep people in control
Staff can write a specific change request, pause an order or send a manual reminder. The optional AI tool can suggest clearer wording but never decides what the shop should approve.